Customer support Executive

JOB DESCRIPTION

Name of the position:  Associate Executive / Executive – Customer Support

Qualification:

Basic Qualification: Any Degree

Experience: Minimum 2- 5 years of post-qualification experience in a multinational manufacturing industry.

Job Responsibility:

Any activity in Customer Support Department but not limited to

Responsible for Sales order entry, creation of Sales order Acknowledgment, amendments
Communicating Proforma Invoice to the customer for advance payment and other related activities
Forecasting the shipment and communicating to the customer accordingly
Responsible for Tracking and follow-up of activities from Order to Cash (especially in payment follow up and collections)
Responsible for submission of ABG/PBG and Follow up
Co-ordinating on the Inland logistics such as Dispatch, including legal compliance like road permit etc.
Creation of Customer Code for new customers and Product reference list
Communication of MIS reports like Sales Analysis, Customer product report, backlog, customer complaints, services etc. on Daily, Weekly and Monthly basis as required.
Co-ordinating with Channels supporting Sales Team
Communicating the schedules and ensuring the delivery of the material.
Registering, acknowledging, following-up and closure of Customer/Service Complaints
Maintenance of Customer Complaint/Service register and follow-up of closure reports for customer/service complaints and reporting the open issues to the HOD.
Working with Plant and Customer in sending FOC items to the customer
Managing Customer related documents, including Test certificate, compliance certificates etc.
Managing the Dashboards for the Business deliverables
Able to work and control on product prices
Tracking of Service, logistics, offer and customer complaints
Working as an interface between Factory, Finance, Sales Team, Logistics and Customers.

Skills:

On the Job Experience
High responsiveness
Able to manage pressure
Good working Knowledge of Microsoft Office
Excellent Communication
Good team player
Willingness to stretch
Goal and result oriented
Aptitude to learn

Date of joining: Immediate